At ELQD ECIGS we aim to provide the best after-sales support possible for all the products we sell. In June 2021 we decided to provide an industry leading 365 warranty on all kits, tanks and mods.
Sometimes you’ll get a product that just doesn’t work as it’s supposed to and in those cases we try our best to resolve the issue as quickly as possible. Below you will find the warranty information for each product type and how to get a replacement.
E-cigarettes are functional devices and may be subjected to excessive usage and charging cycles, therefore we cannot provide warranty on normal wear and tear such as battery degradation. Warranty is provided for manufacturer faults only. Warranty periods apply to items bought individually, as part of a kit or as part of a pack.
Changed your mind? (online orders)
If you buy from our website, you have 14 days from the day you receive your order to tell us you’d like to return it.
To be returned, items must be unopened, unused and still sealed in their original packaging.
For health and hygiene reasons, we can’t accept returns of the following once their seal or packaging has been opened, unless they’re faulty:
- e-liquids, nicotine shots and shortfills
- prefilled pods and prefilled pod kits
- coils, pods and replacement tanks or glass
- nicotine pouches
- vape kits, mods, tanks and any other device that has been used or filled with e-liquid
These products come into contact with your mouth or with e-liquid, so we can’t clean them or sell them again.
If an item that wasn’t sealed is returned used or handled more than you’d need to check it, we may reduce your refund to reflect the loss in value.
How to return an item:
- Use our contact form within 14 days of receiving your order. Include your order number and the items you’re returning.
- Send the items back within 14 days of telling us, to: ELQD ECIGS LTD, 12 Molesworth Street, Cookstown, BT80 8NX, UK.
- You pay the cost of returning items you’ve changed your mind about. We recommend a tracked service, as we can’t refund items that don’t reach us.
We’ll refund you within 14 days of receiving the items back. If you return your whole order, we’ll also refund the standard delivery charge you paid.
Bought in one of our shops? We can’t accept returns of items bought in our shops unless they’re faulty.
Is your item faulty?
If something is faulty, you’re protected by law whether you bought it online or in one of our shops, and whether or not it has been used.
- Within 30 days of receiving it, you can choose a full refund.
- Within 6 months, we’ll repair or replace it. If that isn’t possible, or doesn’t fix the problem, you can have a refund.
- After that, our 365-day warranty below applies.
Tell us as soon as you notice the fault, by calling into any of our shops or use our contact form. Please have your receipt or order number ready.
Our 365-day warranty
On top of your legal rights, we give you our own warranty against manufacturing faults. It applies whether you bought an item on its own, in a kit or in a pack.
| Product | Warranty from date of purchase |
| Refillable kits (device and tank) | 365 days |
| Mods, with or without built-in batteries | 365 days |
| Tanks, RDAs, RTAs and RDTAs (not coils) | 365 days |
| Chargers, cables and battery cell chargers | 365 days |
| Accessories and spare parts | 365 days |
| Battery cells (e.g. 18650, 21700) | 30 days |
| Coils, pods and prefilled pod kits | Faulty on arrival only |
The warranty covers manufacturing faults, where the product doesn’t work as it should.
The warranty doesn’t cover:
- normal wear and tear, including batteries holding less charge over time
- damage from misuse, or from not following the manufacturer’s instructions
- accidental damage, such as broken screens, damaged USB ports, drops or liquid damage
What we’ll do: under our warranty we’ll first try to repair the item. If we can’t, we’ll exchange it for the same item. If that isn’t available, we’ll give you store credit for the price you paid.
How to make a warranty claim
- Call into any of our shops, or use our contact form.
- Bring or send your proof of purchase (receipt or order number), so we can confirm the purchase date.
- If you can’t visit a shop, post the item back to us at ELQD ECIGS LTD, 12 Molesworth Street, Cookstown, BT80 8NX, UK.
Our shops:
- Cookstown: 12 Molesworth Street, BT80 8NX. Tel 028 862 39349
- Magherafelt: 59 Rainey Street, BT45 5AF. Tel 028 7932 8175
- Dungannon: 49 Irish Street, BT70 1DB. Tel 028 8772 3714