About us
This website, elqdecigs.co.uk, is owned and operated by ELQD ECIGS LTD (“we”, “us” or “our”). ELQD ECIGS LTD is a company registered in Northern Ireland, company number NI651015. Registered office: 12 Molesworth Street, Cookstown, County Tyrone, BT80 8NX. VAT number: GB390980464.
You can contact us by phone on 028 862 39349, through our contact form, or in any of our shops.
These terms
These terms apply to your use of this website and to any order you place with us. Please read them before you order. They’re available from the footer of every page, and by using this website you agree to them.
We may update these terms from time to time. Orders are governed by the terms in force when you place them.
Our website and its content
All rights in this website, including copyright, designs and trademarks, are owned by or licensed to ELQD ECIGS LTD. You may view and print pages for your own personal, non-commercial use. You may not copy, modify, distribute or re-post any part of this website for any other purpose without our permission.
We may change, suspend or withdraw this website, or any part of it, at any time.
Accuracy of information
We work hard to keep the information on our website accurate and up to date, and to describe our products fairly. Information on this website is for general guidance only and is not medical advice. Please speak to a GP or pharmacist about any health questions.
Packaging may vary from that shown. Weights, dimensions and capacities are approximate. Colours on screen may differ slightly from the actual product, and some colours are subject to availability.
If you spot an error on our website, please let us know.
Our chat assistant
Our website chat assistant uses artificial intelligence and can make mistakes. The prices, stock, offers and delivery charges shown at checkout, and these terms, take priority over anything the chat assistant says.
Age verification
Our products are for adults aged 18 and over only. By placing an order, you confirm that you are 18 or over. It is illegal to sell vaping or nicotine products to anyone under 18, or to buy them on behalf of someone under 18.
- Consent to check: you agree that we may use a third-party provider, AgeChecked, to verify your age. This involves checking the personal information you give us (such as your name and address) against public sources and credit reference agency databases. This is an identity check only and does not affect your credit score.
- If we can’t verify your age: we may ask for further identification, such as a driving licence or passport. If you can’t provide valid proof of age, or we find that you’re under 18, we’ll cancel your order and refund you in full.
- Health: our products contain nicotine, which is a highly addictive substance. They are not recommended if you are pregnant or breastfeeding, have a heart condition or diabetes, or are sensitive to nicotine. If any of these apply to you, please get medical advice before using our products.
Your account
The information you give us when you register or order, including your name, email address, billing and delivery addresses and phone number, must be true, accurate and complete. Please tell us about any changes through our contact form.
You are responsible for keeping your password and account details secure, and for activity on your account. You must not use another person’s name or details. We are not responsible for loss caused by you failing to keep your password secure.
Your personal information
We use your personal information as explained in our Privacy Policy. This includes sharing your details with AgeChecked to verify your age, with Stripe to take payment, and with Royal Mail and An Post to deliver your order.
Prices and payment
All prices include VAT. Delivery charges are shown at checkout and on our Delivery Information page. Where we show a recommended retail price (RRP) or a previous price, it is a genuine price.
Payment is taken in full when you place your order. Card and Google Pay payments are processed securely by our payment provider, Stripe. We never see or store your full card details.
If a product’s price on our website is clearly wrong, we’ll contact you before dispatch to tell you the correct price. You can then choose to go ahead at the correct price or cancel for a full refund.
Your order
When you place an order, you are making an offer to buy the products. We’ll email you an order confirmation with your order number. This confirms we’ve received your order, but does not mean we’ve accepted it.
The contract between you and us starts when we email you to confirm that your order has been dispatched.
We may decline or cancel an order before it is dispatched, for example if a product is unavailable, there is a pricing error, we can’t verify your age, or the order appears unusual or not placed in good faith. If we do, we’ll tell you and refund you in full.
All products are subject to availability. If a product is unavailable for more than 30 days, we’ll let you know and refund you.
Some products have a maximum quantity per order, shown on the product page.
You can correct any errors in your order up until you click “Place order” at checkout. Please check your details carefully before ordering.
Delivery
UK orders are sent by Royal Mail Tracked 24. Delivery costs £3.95, or is free on orders of £30 or more. Royal Mail aims to deliver the next working day to most postcodes, but this can take up to 5 working days at busy times.
Orders to the Republic of Ireland cost £5.99, or are free on orders of £50 or more. They are sent by Royal Mail and delivered by An Post, and usually arrive within 2 to 3 working days, though this can take up to a week. There are no customs or import fees.
Click & Collect is available free of charge from our Cookstown shop.
Delivery times are estimates and are not guaranteed. Your order may be held until your age has been verified.
The goods remain our responsibility until they are delivered to you. If a parcel is lost in the post, we’ll send a replacement or refund you once Royal Mail has confirmed it is lost. Please tell us about damaged or missing items within 7 days of delivery.
If a parcel can’t be delivered and is returned to us, we’ll contact you to either resend it (a further delivery charge may apply) or refund you.
Full details are on our Delivery Information page.
Cancellations and returns
If you buy from our website, you have the right to cancel your order within 14 days of the day you receive it, without giving a reason.
This right does not apply to goods that were sealed for health protection or hygiene reasons once they have been unsealed after delivery. This includes e-liquids, nicotine shots, shortfills, prefilled pods and kits, coils, pods, nicotine pouches, and devices that have been used or filled with e-liquid.
To cancel, tell us through our contact form, by email at [email protected], or by phone on 028 862 39349, then return the goods within 14 days of telling us. You are responsible for the cost of returning goods unless they are faulty. We may reduce your refund to reflect any loss in value caused by handling the goods more than necessary to check them.
We’ll refund you within 14 days of receiving the goods back. If you cancel your whole order, we’ll also refund the standard delivery charge you paid.
Items bought in our shops can’t be returned unless they are faulty.
Full details are on our Returns & Warranty page.
Faulty goods
If goods are faulty, you have rights under the Consumer Rights Act 2015, as set out on our Returns & Warranty page. Our 365-day warranty is in addition to these rights.
Loyalty points
Loyalty points are earned and spent as explained on our Loyalty Points page. Points have no cash value and can’t be exchanged for money. If we change or end the scheme, we’ll give you reasonable notice so you can use your points.
Reviews
You can review products you’ve bought from us on our website, and we may invite you to review us on Trustpilot after your order. Reviews must be honest, based on your own experience, and must not include offensive or unlawful content, or personal information about other people.
We award loyalty points for product reviews on our website whether they’re positive or negative. We don’t edit reviews or remove them because they’re negative, but we may remove reviews that break these rules. Reviews on Trustpilot are published under Trustpilot’s own terms, and we don’t offer any reward for them.
Website availability and security
We take reasonable care to keep this website secure and free from viruses, but we can’t guarantee it will always be available or free from faults. Please use up-to-date antivirus software when browsing the internet.
Links to other websites
Our website may link to other websites for your convenience. We don’t control those websites and aren’t responsible for their content. Please read their own terms before using them.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products we sell.
We only supply products for domestic and private use. We are not liable to businesses for loss of profit, loss of business or business interruption.
Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as postal strikes or severe weather. If this happens, we’ll let you know and do what we can to keep the delay short. If the delay is significant, you can cancel your order for a full refund.
Other important terms
If a court decides that part of these terms is invalid, the rest will still apply. Nobody other than you and us has any rights under these terms.
Governing law
These terms are governed by the law of Northern Ireland. If you live elsewhere in the UK or in the Republic of Ireland, you keep any protections given to you by the law where you live, and you can bring a claim in your local courts.
Your statutory rights
These terms do not affect your statutory rights as a consumer.
Updated 25/10/2026