Why Do We Need To Verify Your Age?
It’s illegal to sell vaping products to anyone under 18. In our shops we follow Challenge 25, and online every order goes through an age verification check.
How Does Our Age Verification Work?
When you place your order at ELQD ECIGS, we verify your name, date of birth, and billing address via our third-party When you place an order, our partner AgeChecked checks your name, date of birth and billing address against official records, such as the electoral register and credit reference files. This is an identity check, not a credit check, and it won’t affect your credit score.
Most customers are verified automatically in seconds. If the records check can’t confirm your age, AgeChecked will offer you other methods to verify your age, such as facial scanning and secure ID scan instead.
The automatic check can fail if you use a nickname, have recently moved house, or have recently changed your name.
What Happens if I Fail the Automated Check?
If the automatic check and the other methods don’t work, a member of our team will email you and ask for a photo of a government-issued ID, such as a driving licence or passport. Your order is held until we’ve checked it.
Once you’re confirmed as 18 or over, your order is sent, and your account is marked as Age Verified so future orders go straight through.
If we can’t verify your age, we’ll cancel your order and refund you in full.
Why is Age Verification Important?
Vaping is designed exclusively for adult smokers seeking a significantly reduced-risk alternative to combustible tobacco. It is not intended for non-smokers or children. According to Public Health England, vaping is 95% less harmful than smoking, and our goal is to help smokers make that switch – not to introduce nicotine to a new generation.
We are committed to responsible retailing. To us, age verification isn’t just a legal hoop; it’s the right thing to do.
Does Age Verification Cost Me Anything?
No. We do not charge for age verification checks. ELQD ECIGS covers all costs associated with verifying your age to ensure your shopping experience is as smooth as possible.