We at ELQD ECIGS aim to provide the best after-sales support possible for all the products we sell. In June 2021 we decided to provide an industry leading 365 warranty on all kits, tanks and mods.

Sometimes you’ll get a product that just doesn’t work as it’s supposed to and in those cases we try our best to resolve the issue as quickly as possible. Below you will find the warranty information for each product type and how to get a replacement.

E-cigarettes are functional devices and may be subjected to excessive usage and charging cycles, therefore we cannot provide warranty on normal wear and tear such as battery degradation. Warranty is provided for manufacturer faults only. Warranty periods apply to items bought individually, as part of a kit or as part of a pack.

Mods with & without built-in batteries

Cover Period: 365 days from date of purchase

Tanks, RDA, RTA & RDTA (excluding atomizer coils)

Cover Period: 365 days from date of purchase

Atomizer Coils & Closed Pods

Cover Period: No warranty

Please note coils and closed pods are a consumable product and as such are not covered under warranty other than if they are DOA (Dead On Arrival). 

Disposable Bars

Cover Period: No warranty

Please note disposable bars are a consumable product and as such are not covered under warranty other than if they are DOA (Dead On Arrival). 

Battery Cells (18650, 21700, 26650, etc)

Cover Period: 30 days from date of purchase

Please note battery cells are a consumable product and as such are not covered under a standard term warranty. The output is subject to the amount of stress subjected to the cell(s) through charging cycles and power output.

Chargers, Cables & Battery Cell Chargers

Cover Period: 365 days from date or purchase

Accessories & Spare Parts

Cover Period: 365 days from date of purchase

WHAT IS NOT COVERED UNDER WARRANTY?

Normal wear and tear such as battery degradation, user error and accidental damage, such as broken screens, USB ports, etc are NOT covered under warranty. Warranty only covers manufacturer faults. Customers are urged to read the instructions before usage. If you are unsure about anything, please contact us for additional help.

WHAT IF THE WARRANTY HAS RUN OUT?

We’ll still try to help you as best we can, some items can be fixed by our team at a small cost. The best thing to do is to contact us about the issue via email or call into 1 of our stores.

OK, I HAVE A FAULTY ITEM, HOW DO I GET A REPLACEMENT?

If the item you ordered isn’t working as it’s supposed to, send an email to our team ([email protected]) or call in to 1 of our stores. If you can’t visit 1 of our stores you will have to return the item to us. We will need proof of purchase in the form of a receipt or order number to verify your purchase and the purchase date.

RETURNS POLICY

For health and safety reasons, ELQD ECIGS can not accept the return of any items that are not faulty, whether purchased in-store or online. Faulty items will be offered a repair, if a repair is unable to be performed an exchange will be offered on a like-for-like basis. If a suitable replacement is not available, store credit will be offered for the amount of the original purchase price. No cash/card refunds will be offered.