Eleaf iStick Basic GS Air 2 Tank (Silver)

We at ELQD ECIGS aim to provide the best after-sales support possible for all the products we sell. But sometimes you’ll get a product that just doesn’t work as it’s supposed to and in those cases we try our best to resolve the issue as quickly as possible. Below you will find the warranty information for each product type and how to get a replacement.

E-cigarettes are functional devices and may be subjected to excessive usage and charging cycles, therefore some items can only be covered under warranty for a limited period, see below for more details. Warranty periods apply to items bought individually, as part of a kit or as part of a pack.

Mods, Batteries & Battery Cells

Cover Period: 3 months from date of purchase

Tanks & Open Pods (excluding atomizer coils)

Cover Period: 3 months from date of purchase

Atomizer Coils & Closed Pods

Cover Period: No warranty

Please note coils and closed pods are a consumable product and as such are not covered under warranty other than if they are DOA (Dead On Arrival). 

Chargers, Cables & Battery Cell Chargers

Cover Period: 12 months from date or purchase

Accessories & Spare Parts

Cover Period: 3 months from date of purchase

WHAT IS NOT COVERED UNDER WARRANTY?

User error and accidental damage, such as broken screens, USB ports, etc are NOT covered under warranty. Customers are urged to read the instructions before usage. If you are unsure about anything, please contact us for additional help.

WHAT IF THE WARRANTY HAS RUN OUT?

We’ll still try to help you as best we can, some items can be fixed by our team at a small cost. The best thing to do is to contact us about the issue via email or call into 1 of our stores.

OK, I HAVE A FAULTY ITEM, HOW DO I GET A REPLACEMENT?

If the item you ordered isn’t working as it’s supposed to, send an email to our team ([email protected]) or call in to 1 of our stores. If you can’t visit 1 of our stores you will have to return the item to us. We will need proof of purchase in the form of a receipt or order number to verify your purchase and the purchase date.

RETURNS POLICY

For health and safety reasons, ELQD ECIGS can not accept the return of any items that are not faulty, whether purchased in-store or online. Faulty items will be exchanged on a like-for-like basis. If a suitable replacement is not available, store credit will be offered for the amount of the original purchase price. No cash/card refunds will be offered.