For health and safety reasons, ELQD ECIGS can not accept the return of any items that are not faulty, whether purchased in-store or online. Faulty items will be exchanged on a like-for-like basis. If a suitable replacement is not available, store credit will be offered for the amount of the original purchase price. No cash/card refunds will be offered.

E-cigarettes are functional devices and may be subjected to excessive usage and charging cycles, therefore items can only be covered under warranty for a limited period, see below for more details. Note: Atomizer Coils whether sold as part of a kit, pack or singly come with NO WARRANTY.

E-Cigarette Kits – 3 Months
Mods, Batteries, Battery Cells – 3 Months
Battery Cell Chargers – 12 Months
Tanks/Clearomizers – 3 Months
Atomizer Coils – No Warranty
Accessories/Spare Parts – 3 Months

Please note: User error and accidental damage, such as broken screens, USB ports, etc are NOT covered under warranty. Customers are urged to read the instructions before usage. If you are unsure about anything, please contact us for additional help.